Journal of the Korean Housing Association ISSN:2234-3571(Print) 2234-2257(Online) 한국주거학회논문집

In this study, the contents of civil complaints related to the request for repair of facilities in the exclusive department of public rental housing were analyzed to derive the factors that require intensive maintenance among the facilities in the exclusive department of apartment housing. In public rental housing managed by the public corporation, if a problem arises with the facilities of the exclusive department, the residents request a complaint and the public corporation handles the repair of the facilities. In order to find out the facilities where many complaints occur and the cause of the complaints, the contents of the complaints were analyzed using text mining techniques, using Python and UCINET. Analyzing the contents of the complaint shows that defects and leaks are also the main reasons in sanitary equipment, heating facilities, fixture. In the case of heating facilities, there were many requests for repair due to leaks and defects, and it can be seen that there is damage due to leaks, especially upstairs, where heating pipes are installed. Prevention is important because the leak affects not only the generation that occurred but also the adjacent lower generation, and early detection is essential even if a leak occurs. They are subject to intensive management 10 years after completion.