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2016 Vol.27, Issue 4 Preview Page
User’s Satisfaction with Universal Design in Local Government’s Public Service Center : Focusing on Public Service Centers in Gwangju Metropolitan City

지방자치단체 민원실의 유니버설디자인에 대한 이용자 만족도 조사연구 : 광주광역시 구청사를 중심으로

Ah-Jin Choe*
,
Mi-hee Kim**
최아진 *
,
김미희 **
*정회원(주저자), 전남대학교 실내디자인 석사졸업
**정회원(교신저자), 전남대학교 생활환경복지학과 교수, 이학박사, 전남대학교 생활과학연구소 연구원
Corresponding AuthorMi-Hee Kim, Dept. of Family Environment and Welfare, Chonnam Natl. Univ., 77 Yongbong-ro, Buk-gu, Gwangju 61186, Korea. E-mail: mhk@jnu.ac.kr
25 August 2016. pp. 67-76
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Abstract

The purpose of the study was to identify user’ satisfaction about universal design in public service center that will be needed for helping planning and design the public service center. This study conducted a questionnaire survey targeting visitor in five district’s public service center in Gwangju metropolitan city. A total of 253 responses were analyzed for identifying the level of satisfaction about universal design in public service center. The study also analyzed of the respondents depending on their demographic characteristics. The features of universal design were categorized into supportive design, communicability, safety-oriented design and accessible design, and total 25 specific items were included in the evaluation. Most of the respondents were satisfied with the waiting space, however they showed a lower level of satisfaction toward the information materials space. Those with a higher education attainment tended to be associated with stronger satisfaction with common space and information materials space. Groups with a lower age were more likely to be satisfied with common space and public service space. Also female tended to show a stronger degree of satisfaction with common space than male. The findings from this study should provide a guideline for planning and design the public service center.

Keywords
User’s Satisfaction
Universal Design
Local Government’s Public Service Center
키워드
이용자 만족도
유니버설디자인
지방자치단체 민원실
References

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10.14774/JKIID.2016.25.1.172
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Information
  • Publisher :The Korean Housing Association
  • Publisher(Ko) :한국주거학회
  • Journal Title :Journal of the Korean Housing Association
  • Journal Title(Ko) :한국주거학회논문집
  • Volume : 27
  • No :4
  • Pages :67-76
  • Received Date : 2016-05-25
  • Revised Date : 2016-07-12
  • Accepted Date : 2016-07-28
  • DOI :https://doi.org/10.6107/JKHA.2016.27.4.067
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